Refund policy
Return & Refund Policy
Returns
At The Leather Works Ltd., we want you to be completely satisfied with your purchase. If you need to return an item, please review the following conditions.
International Customers
International customers may request a return within 15 business days from the date the product is delivered.
UK Customers
Customers within the United Kingdom may request a return within 7 business days from the date the product is delivered.
Return Conditions
To be eligible for a return and refund:
- The product must be unused and unworn.
- All original tags must remain attached and intact.
- The product must be returned in its original condition.
- The product must not show any signs of wear, damage, alteration, or use.
Items that have been worn, damaged, altered, or returned without their original tags attached are not eligible for a refund.
Refunds
Once we receive and inspect your returned item, we will determine whether it meets our return conditions. If the return is approved, the refund will be processed to the original payment method.
If the returned item does not meet the conditions above, we reserve the right to reject the return and refund.
Return Request
To request a return, please contact our customer support team with your order number and reason for the return. We will provide you with the instructions for returning your item.
The Leather Works Ltd.
Website: theleatherworksltd.online
Email: Theleatherworksltd@gmail.com
Please note: This policy is subject to applicable consumer protection laws and regulations.